| Booking info > Booking terms |
|---|
Booking terms and conditions 1. It is a fundamental condition that you acknowledge that this is an adventure tour. This requires some flexibility. The day to day itinerary is taken as a guideline only. We cannot be held responsible for any delays caused by International or domestic flights, strikes, Government regulations, weather or natural casualties etc. In such cases, Lava Expeditions shall be responsible for providing suitable alternatives which could be decided upon mutual agreement. If an agreement cannot be made, Lava Expeditions shall be only responsible for refund after deducting expenses already incurred. 2. Your booking will be confirmed by email once we have received the deposit amount totalling 25% of the cost of your booking. The balance is due no later than 60 days prior to departure. If you book a tour less than 60 days prior to departure, you must send the full payment within 7 days of confirmation by us. 3. If you cancel, the following scale of charges will apply: Date of cancellation: Charge incurred 4. If you do not show up at the meeting point specified on the agreed date, we will assume you have been delayed and will wait for you to contact us with your new expected arrival date. If you do not contact us within 48 hours we will assume you have cancelled the tour. 5. The trip will not be cancelled unless we are forced to do so because of unusual or unforeseeable circumstances such as a major natural disaster, major political unrest or war. If we cancel the tour we will promptly refund all payments made by you including the deposit. We shall not be liable to refund any additional expenses that you may have incurred (such as insurance, visas, vaccinations and other incidental costs). 6. In the case of the journey being broken or early return upon client's own wish or causes or an early summit attempt, Lava Expeditions shall not be liable to any refund of the days not utilized. Clients have to pay for the hotel or any extra costs incurred after leaving the itinerary. 7. Before joining the tour it is essential you take out travel insurance. This should include adequate cover for baggage, medical expenses, cancellation, helicopter evacuation and emergency repatriation. You must supply documentary proof of it. As well as travel insurance we recommend you have a credit card with US$5000 limit to cover any rescue fees. 8. You agree to abide by the authority of the leader. Signing the booking form implies your acceptance of the tour leader’s decisions which could affect the group or individuals. The trip leader will give you a complete briefing at your arrival about your journey with Lava Expeditions. 9. When making the booking it is understood that you are in good health and have a level of fitness that will make it possible for you to complete the trip. 10. When making your booking it is implied and accepted that you have read and understood all these booking conditions and agree to abide by them. |